Discussion with the individual or their family 3 Explain where to get additional support and advise and conflicts and dilemmas Family Social Worker or other professionals Policies and procedures CQC Criteria Ref Outcome 3 Know how to respond to complaints 1 Describe how to respond to complaints This can be covered by a professional discussion Listening to the complaint giving the complainant time and respect Recording the information Reporting to a senior member of staff Accessing the Complaints Policy Ensuring the complainant has access to the Complaints Policy Ensuring the complainant knows what will happen next 2 Explain the main points of agreed procedures for handling information The Complaints policy is a recorded and documented procedure that is available The complainant is listened to and respected The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame.
This way all staff members will be aware of the situation and will be able to monitor the situation. It means that I owe a duty of care to the service users I support, my colleagues, my employer and also the public.
Not being able to enjoy activities i. Being transferred using the hoist when the individual does not readily give consent and refuses to cooperate with the procedure.
More essays like this: How to Write a Summary of an Article? As individuals we all have our own minds and most of us can do what we want when we want without asking permission, and as we get older our brains do not work as well as it used to.
Describe how to respond to complaints If a service user or a member of family has a complaint to make I would listen to what they have to say and if I could deal with it myself I would do so if not I would report it to my manager and I would do this effectively and be professional.
Every client has the complaint procedure in there room which explains what to do. This is a dilemma because he has a legal right to go in a pub but it conflicts with my duty of care to protect him from exposure to alcohol.
Dilemmas is giving rise to a situation where all parties concerned will not be satisfied with the result and may include: Policies and Procedures —are rules set out by your work place the procedures are there to be followed and to safeguard the individuals that we care for Conforming to Legislation-by following legislation such as Health and Social Care Act Risk Assessments-by following and review risk assessments reporting concerns and reporting potential hazards will minimize any risk Training-to ensure my training is up to date and that I am aware of any changes in legislation 2.
Duty of Care is the legal responsibility, to ensure the safety and well-being of others 1. The individual may not realise how dangerous it could be if she lost her way or even forgets where she lives, we would need to explain the risks if the individual did leave on their own and try and come to some sort of compromise to reduce the risk like the ndividual having an escort.
How to manage the risks?
Explain what it means to have duty of care in own work role A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care. I would discuss the risks involved with him going into a pub as well as the consequences involved such as being given a discharge from his treatment programme and breaking the rules of his tenancy.
At the end of my shift I would hand it over to the next staff member. When disclosing the information I would follow all relevant policies and procedures.
More essays like this: Manager Senior carer District nurse Social services 3. Complaints are normally dealt with by nominated members of staff The procedure is clear there may be both formal and informal options.
Explain how Principles for implimenting duty of care essay of care contributes to the safeguarding or protection of individuals Working to agreed standards which include protection from danger, harm and abuse.
Clear reporting systems are in place when there are suspicions or disclosures of danger, harm and abuse Criteria Ref Outcome Know how to address conflicts or dilemmas that may arise between an individuals rights and the duty of care Describe potential conflicts or dilemmas that may arise between the duty of care and an individuals rights Potential Conflicts is the likelihood of issues developing for the individual and could include: We would do a risk assessment on the individual and talk to them and hopefully come to compromise with them; we would also ensure all doors are alarmed to alert staff if any doors are opened.
I could access support and advice about conflicts and dilemmas from my manager, the internet, from outside agencies, work colleagues and also my companies policies and procedures.
Dilemma 1 A service user I support has refused to take medication which is very important to their mental health. Give examples of and describe three potential dilemmas or conflicts that might arise between individual rights and duty of care. It also helps to preserve the respect and dignity of the individuals.
Duty of care contributes to the safeguarding of individuals by helping to prevent abuse whether this is in a sexual, physical or emotionally harmful way. Keeping individuals safe, keep individuals free from harm, given choice, preferences.
Explain where to get the additional support and advice about conflicts and dilemmas. I would remind them why they take the medication and the benefits of taking them as well as the risks of not taking them.
Explain where to get support and advice about conflicts and dilemmas. If he decides to do it anyway I would hand it over to staff taking over from me and also leave a communication to my manager. Get Access Principles for implimenting duty of care Essay Sample Having a duty of care in my work role basically means that I have a legal obligation to behave in a way that does not cause any harm to the service users and to always act in the best interest of them and others.
I would let him know that it is his choice but in my experience it is not a wise move. It is important that the home runs smoothly and that staff, clients and relatives work together to benefit the clients In event of complaints from either staff, clients or relatives every effort will be made to respond quickly and appropriately and procedures will be followed most complaints can be handled by care staff, but if we could not deal with it we would inform the senior carer on duty, and if they could not deal with it I would speak to my manager.
I would explain that I could not guarantee confidentiality with something like this and that I will have to pass it on to management but I would ensure that nobody else will find out only myself and management. Dilemma 3 A service user discloses information to me that he is being bullied by another service user but has asked me to keep this information to myself as he fears if it gets out that he has told someone he may be in danger of physical or mental abuse.
Principles for Implementing Duty of Care Essay Sample Understand how duty of care contributes to safe practice Explain what it means to have a duty of care in own work role Duty of care is the obligation to exercise a certain amount of care towards another person to make sure they are not hurt, treated unfairly or disadvantaged this includes.
Get Full Essay Get access to this section to get all help you need with your essay and educational issues.principles for implementing duty of care in health, social care or children’s and young people’s settings 1.
Explain what it means to have a duty of care in own work role Duty of care is a requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. Introduction to duty of care in health Essay.
Principles for implementing duty of care 1. Principles for implementing of duty of care I follow my duty of care well. It influences my service user’s day to day life as they are receiving the appropriate level of care with someone who they can trust and rely on.
Understand how duty of care contributes to safe practice Explain what it means to have a duty of care in own work role Duty of care is the obligation to exercise a certain amount of care towards another person to make sure they are not hurt, treated unfairly or disadvantaged this includes.
Below is an essay on "Unit 4: Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings" from Anti Essays, your source for research papers, essays, and term paper examples.
Below is an essay on "Principles for Implementing Duty of Care" from Anti Essays, your source for research papers, essays, and term paper examples. It means that I owe a duty of care to the service users I support, my colleagues, my employer and also the public. Duty of care contributes to the safeguarding of individuals by helping to prevent abuse whether this is in a sexual, physical or emotionally harmful way.
It also helps to preserve the respect and dignity of the individuals.Download